Policies & Fees
RAIN PLAN
A 35% non-refundable/non-transferable deposit is required to hold the rain plan items. The remainder is due before delivery can take place. If the contract is cancelled 24 hours prior to your delivery time, any amount over the 35% paid will be refunded on the Monday following your event. If the contract is cancelled before setup begins, but not prior to the 24 hours of scheduled delivery, 45% of the total contract amount becomes non-refundable/non-transferable.
PAYMENT POLICY
We require a 50% NON-REFUNDABLE deposit to reserve all items.
CANCELLATION POLICY
In the case of a cancellation, we offer in-store credit for any future event within ONE YEAR.
LINEN POLICY
All linen changes must be made 10 days prior to the delivery date to guarantee size and color.
HURRICANE/TROPICAL STORM POLICY
Amazing Event Rentals follows the recommendations of the federal government, state governments of Georgia and South Carolina along with the country declarations and directives. Safety of our staff and customers is our number one priority.
HURRICANE/TROPICAL STORM CANCELLATION POLICY
In the event of a hurricane/tropical storm or threat of hurricane/tropical storm, Amazing Event Rentals will allow cancellations and issue Rain Checks for the total amount of the deposit received. These Rain Checks are valid for up to 1 year from the date of issue and can be used to reserve any (based on availability) items for future events.
ADDITIONAL FEES
A 35% non-refundable/non-transferable deposit is required to hold the rain plan items. The remainder is due before delivery can take place. If the contract is cancelled 24 hours prior to your delivery time, any amount over the 35% paid will be refunded on the Monday following your event. If the contract is cancelled before setup begins, but not prior to the 24 hours of scheduled delivery, 45% of the total contract amount becomes non-refundable/non-transferable.
PAYMENT POLICY
We require a 50% NON-REFUNDABLE deposit to reserve all items.
CANCELLATION POLICY
In the case of a cancellation, we offer in-store credit for any future event within ONE YEAR.
LINEN POLICY
All linen changes must be made 10 days prior to the delivery date to guarantee size and color.
HURRICANE/TROPICAL STORM POLICY
Amazing Event Rentals follows the recommendations of the federal government, state governments of Georgia and South Carolina along with the country declarations and directives. Safety of our staff and customers is our number one priority.
- In the event of a hurricane/tropical storm warning, all activities including pick-ups and deliveries will be halted (please see hurricane/tropical storm cancellation policy below) until the government has given the all clear.
- In the event of a voluntary or mandatory evacuation (opcon 2 or 1), all events scheduled for delivery or pick-up will be cancelled (please see hurricane/tropical storm cancellation policy below).
- In the event of a hurricane/tropical storm watch (without an evacuation order - mandatory or voluntary), Amazing Event Rentals will monitor the situation and base the decision about cancellation on the recommendations of the government.
- Customers can cancel their events (when the threat of a hurricane/tropical storm is present) before the government has issued an evacuation or warning and receive the Rain Check described below.
HURRICANE/TROPICAL STORM CANCELLATION POLICY
In the event of a hurricane/tropical storm or threat of hurricane/tropical storm, Amazing Event Rentals will allow cancellations and issue Rain Checks for the total amount of the deposit received. These Rain Checks are valid for up to 1 year from the date of issue and can be used to reserve any (based on availability) items for future events.
ADDITIONAL FEES
- Gate Pass (applies to gated communities only) | $25 - $35/entry
- On-Site Attendant
- Chair Flip (Ceremony to Reception)
- Late Night Delivery/Pick-Up (after 8PM)
- Appointment Delivery/Pick-up (a firm delivery and/or pick-up time frame)
- Sunday Delivery/Pick-up
- Second Floor Delivery/Pick-Up (case by case, does not apply if elevator is available for use)
- Beach Delivery/Pick-Up (case by case)
- Square Delivery/Pick-Up (case by case)
- Setup/Breakdown of Tables and Chairs | $0.50/per item
- Handling (preparation of items rented)/Customer Pickup Fee (case by case) | Up to $10
- Damage Waiver (covers minor damages to items rented) | 5.75% on total of items rented
Note: Damage Waiver is NOT insurance and is non-refundable - Credit Card Convenience Fee | 3% of total
- Delivery Fee | Varies by City